Serve as the frontline representative of the ThriftBooks brand, engaging with customers across various support channels such as phone, chat, and email. Promptly provide product information, troubleshoot issues, recommend products/services, and resolve complaints. Document customer interactions and maintain accurate records in the CRM system, following up with customers to ensure their issues are resolved satisfactorily. Educate customers on the use of our website and books, adhering to company policies and procedures for customer service while maintaining a high level of Customer Satisfaction and quality scores.

This is a hybrid, work-from-home and in-person 2-3 days a week position located in Dallas, TX. Applicants must reside within 45 minutes driving distance of Bishop Arts District, Dallas, TX (75211). ThriftBooks supplies all technical equipment (laptop, mouse, monitor, etc) but the Candidate must be able to provide reliable, stable high-speed internet service with ethernet connectivity.

Full-time positions only. Successful applicants must be willing to work a rotating schedule, including early morning, afternoon, evening AND weekends. Weekend shift(s) are required for this position. This role offers a hybrid work environment, combining on-site and remote work throughout the week. We require open availability as we are a 24/7 contact center, but we make every effort to accommodate preferred schedules based on business needs. Applicants must be legally authorized to work in the United States. ThriftBooks is unable to provide employment visa sponsorship at this time. All candidates must be willing to authorize a pre-employment background check. All applicants agree to ThriftBooks' Privacy Notice for Employment-Related Personal Data: https://www.thriftbooks.com/s/employment-privacy-notice/