Role overview

Taylor & Francis Group, a leading global academic publishing company, is seeking a Sales Support Coordinator to join its successful sales team. This integral role acts as a vital link between Sales, Customer Services, Finance, and customers, supporting the Print Sales Team across all subject areas. You will play a pivotal role in ensuring Sales Support Managers, Area Sales Managers, and Agents have the necessary data to drive revenue.

This position involves providing daily support to Area Sales Managers and customers across our Commercial Regions.

What you'll be doing

Managing the Sales Support inbox, handling queries, help requests, report requests, and processing orders.
Building, producing, and disseminating reports (daily, weekly, monthly, ad hoc) to drive revenue and support commercial operations.
Proactively managing customer inquiries, ensuring timely and satisfactory outcomes.
Administering and optimizing digital systems (BMIS, ISIS, Salesforce) and related T&F systems.
Liaising with internal and external stakeholders (e.g., LSC, Credit Control) to ensure smooth operations.
Providing team support to Sales Support Coordinators as required.
Creating and maintaining detailed training guides/work instructions for sales support tasks to ensure continuity and assist with onboarding.
Reporting periodically to the Sales Operations Manager on the current business environment, raising or escalating issues as required.
Prioritizing tasks aligned with business needs, fostering a collaborative, learning-oriented team environment.
Encouraging team innovation, using insights for improvement, and reflecting on outcomes for future learning.
Performing other duties as assigned.

Knowledge and Qualifications

Experience in publishing or sales support environments.
Intermediate knowledge of Microsoft Office and T&F specific systems (e.g., BMIS, ISIS, Salesforce, Bazinga).
Understanding of roles within the publishing industry and awareness of overseas markets and cultural differences.
Knowledge of system administration and process optimization.
Proficiency in system administration, commercial awareness, and market understanding.
Awareness of industry trends and best practices.

Skills

and Behaviors

Strong analytical thinking, problem-solving skills, and a proactive approach to process improvement.
Exceptional attention to detail.
Clear and professional written and verbal communication, with excellent grammar and spelling.
Ability to build and maintain effective relationships across teams and geographies.
Exceptional organizational and prioritization skills, with the ability to multi-task and focus on high-priority tasks.
Positive, flexible, and ‘can-do’ attitude, with a willingness to learn new systems and software.
Commitment to ethical standards and delivering excellent customer experience.

Compensation and Benefits

Hourly rate of $27.47 (~$50,000 annually)
Excellent work/life balance with a flexible working culture
10 paid sick days
15 days paid annual leave per year plus an extra day off for your birthday
3 additional discretionary days for the holiday season each year
Up to 4 weeks of paid parental leave
Medical, vision, and dental benefits
4 volunteer days per year
401(k) + employer match
Seasonal social and charitable events

Application Information

You must have the right to reside and work in the United States.
This is a hybrid role requiring 3 days per week on-site at our Boca Raton office.
Closing date for applications: 17 September 2026
Applications will be reviewed and interviews conducted on a rolling basis.
It is encouraged that you submit your application as soon as possible if interested.

Work/life balance

At Taylor & Francis, we care about our colleagues, promoting work-life balance, wellbeing, and flexible working. You will be joining a thriving business, working alongside an exceptional group of people. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.

Training And Professional Development

We’re passionate about ensuring you have all the tools and resources at your fingertips to reach your short and long-term career goals. We’ll support you in your journey by working together on your own bespoke Taylor & Francis Development Plan, ensuring you have the resources, tools, support, and coaching that will get you where you want to be.

Being Yourself at Taylor & Francis

If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and contribute regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life. Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit-based factor. We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.

To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/careers

Or better yet check out our LinkedIn ‘Life’ Page, highlighting our accomplishments, employees, and company culture. It’s also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F: https://www.linkedin.com/company/taylor-&-francis-group/life/79e0c27c-afdf-4bbb-84e6-5f8ed5e10bb8/

Sales Support Coordinator

Get Started

Job Description