Role overview

Ingram Content Group (ICG) is hiring Sales Specialists to join our Library Services (ILS) team in LaVergne, TN. In this role, you will manage library relationships across a multi-state territory, positioning Ingram as the premier provider of media and value-added services. You will be responsible for achieving or exceeding established territory revenue goals, training library staff on Ingram systems, and responding to customer requests via email and video conferencing. You will also represent Ingram at required state and local shows.

Ingram's Library Services teams support thousands of libraries, from small rural branches to large urban systems. We focus on enhancing library workflows and processes through content, shelf-ready services, collection development, and analytics, while building lasting client relationships. Our teams collaborate with skilled professionals, manage projects with quality and profitability in mind, and are driven by the goal of connecting people with the content they desire in the simplest ways. If you share this passion and seek an opportunity with a fast-paced, customer-centric company offering competitive compensation and benefits, we encourage you to apply.

Key Responsibilities

Profitably sell the company’s products, services, and related materials to libraries in the assigned territory through web meetings, phone calls, email, and occasional on-site visits.
Establish, develop, and maintain positive business relationships with customers and new prospects.
Attend state and local conferences to present ILS products and services.
Provide input and feedback for all respective territory RFPs (request for proposal) and formal bid responses, including customer requirements, competitor information, trends, and potential bidding strategies in a timely manner.
Participate in the management of annual budgets and strategic sales plans for the assigned territory.
Educate customers on how ILS offers Collection Development, Cataloging/Processing, and Opening Day Collection services (CD, C&P, ODC) to help streamline their processes.
Assess library workflows and make recommendations to improve customer efficiency and further engage them with ILS products and services.
Negotiate discount/freight terms for new pricing agreements and existing pricing agreement renewals with a focus on profitability and margins.
Maintain comprehensive knowledge of ILS products/services, competitor products/services advantages, and changes in the library market.
Report territory market requirements, customer needs, and competitor developments to management.
Utilize Salesforce CRM to document information and all interactions with customers and prospects.
Create and deliver presentations on ILS products and services in web meetings, at site visits, and at conferences.

Qualifications

HS Diploma or GED
2 years of sales, book industry, or related experience

Preferred

Skills

Experience working with libraries

Compensation and Benefits

Hiring Salary Range: $57,155k - $71,232k. This range is an estimate and will be determined by factors including education, experience, knowledge, skills, abilities, geographic location, internal equity, and market data.
Highly competitive compensation package with generous benefits beginning the first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental, and Health Care FSA.
15 vacation days & 12 sick days accrued annually and 3 personal days.
401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more.
Wellness program with access to onsite gym and basketball court.
Encouraged continued education with our tuition reimbursement program.
Financial and in-kind opportunities to engage with non-profits in your community.
Company match program for United Way donations.
Volunteer opportunities and in-kind drives for non-profits throughout the year.
Game room with ping pong & foosball for breaks or brainstorming.
Casual Dress Code.

Sales Specialist (Ingram Library Services)

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Job Description