Job Description

As a Platform Operations & Support Manager at BJU Press, the ideal candidate will play a supporting role on the Educational Technology Operations team by managing the administration, support, and ongoing maintenance of educational technology platforms, digital resources, and related services. This role supervises staff, coordinates daily activities, and ensures customer support requests, content updates, and operational tasks are completed accurately and efficiently.

The Educational Technology Development team seeks to support the mission of BJU Press by enabling educators and students through innovative technology solutions that enhance learning experiences, foster digital literacy, and prepare students for future success in an increasingly digital world. The team infuses technology solutions into BJU Press content and provides digital content through user-friendly platforms.

Responsibilities

Oversee the day-to-day operations of digital learning platforms, resource repositories, and support systems to ensure reliable access to educational content and services
Lead Tier 2 customer support efforts across email, phone, and video channels, ensuring timely resolution of customer inquiries, platform issues, and escalated support cases
Manage the maintenance, organization, and availability of resources hosted on platforms such as video content delivery platforms, SharePoint, Teams, and other supporting systems
Plan workloads, allocate resources, balance support demands, and ensure projects and operational tasks are completed efficiently and on schedule
Oversee customer-facing help centers, FAQs, support documentation, and knowledge resources to improve self-service capabilities and enhance the customer experience
Identify operational inefficiencies, implement process improvements, establish best practices, and monitor service quality to improve team performance and customer satisfaction
Ensure the team has the necessary resources and tools to complete their tasks effectively
Provide guidance and support to team members when they encounter challenges
Train team members in order that they can complete assigned tasks
Review work produced by team members to ensure it meets the required standards
Evaluate and make corrections to published content
Maintain up-to-date knowledge of educational technologies and apply that knowledge to team's goals and initiatives

Skills

and Attributes Needed to Succeed in This Role

Ability to collaborate with other BJU Press leadership and Educational Technology Operations team members
Working knowledge of business and management best practices
Working knowledge of educational technology platforms
Understanding of BJU Press educational philosophy
Excellent communication skills, written and verbal
Ability to analyze and troubleshoot technology
Self-motivated in developing efficient process for continued improvement
Excellent time management and organizational skills

Qualifications

Bachelor's degree in a related field or 5+ years of experience in an educational technology or technical support field
An applicant for a position in the Bob Jones University group — Bob Jones University, Bob Jones Academy or BJU Press — must be a born-again Christian who has a personal relationship with Jesus Christ
Each applicant must agree with and affirm the Bob Jones University creed, mission and core biblical doctrines regarding areas such as the Bible, the triune God, man and salvation, etc.
Employees are expected to maintain a conservative lifestyle and support the group's positions on issues such as beverage alcohol and addictive substances, creation, marriage and human sexuality and the sanctity of life, etc.
Employees are to be active members of a local Bible-believing church which holds orthodox theology
Whether in the classroom, online, through student activities, or through the preparation of educational materials for Christian schools and homeschool families, applicants must be committed to providing students an excellent, world-class education from a biblical worldview that prepares them for a lifetime of service for Jesus Christ

Job Description

Responsibilities

Oversee the day-to-day operations of digital learning platforms, resource repositories, and support systems to ensure reliable access to educational content and services
Lead Tier 2 customer support efforts across email, phone, and video channels, ensuring timely resolution of customer inquiries, platform issues, and escalated support cases
Manage the maintenance, organization, and availability of resources hosted on platforms such as video content delivery platforms, SharePoint, Teams, and other supporting systems
Plan workloads, allocate resources, balance support demands, and ensure projects and operational tasks are completed efficiently and on schedule
Oversee customer-facing help centers, FAQs, support documentation, and knowledge resources to improve self-service capabilities and enhance the customer experience
Identify operational inefficiencies, implement process improvements, establish best practices, and monitor service quality to improve team performance and customer satisfaction
Ensure the team has the necessary resources and tools to complete their tasks effectively
Provide guidance and support to team members when they encounter challenges
Train team members in order that they can complete assigned tasks
Review work produced by team members to ensure it meets the required standards
Evaluate and make corrections to published content
Maintain up-to-date knowledge of educational technologies and apply that knowledge to team's goals and initiatives

Skills

and Attributes Needed to Succeed in This Role

Ability to collaborate with other BJU Press leadership and Educational Technology Operations team members
Working knowledge of business and management best practices
Working knowledge of educational technology platforms
Understanding of BJU Press educational philosophy
Excellent communication skills, written and verbal
Ability to analyze and troubleshoot technology
Self-motivated in developing efficient process for continued improvement
Excellent time management and organizational skills

Qualifications

Bachelor's degree in a related field or 5+ years of experience in an educational technology or technical support field
An applicant for a position in the Bob Jones University group — Bob Jones University, Bob Jones Academy or BJU Press — must be a born-again Christian who has a personal relationship with Jesus Christ
Each applicant must agree with and affirm the Bob Jones University creed, mission and core biblical doctrines regarding areas such as the Bible, the triune God, man and salvation, etc.
Employees are expected to maintain a conservative lifestyle and support the group's positions on issues such as beverage alcohol and addictive substances, creation, marriage and human sexuality and the sanctity of life, etc.
Employees are to be active members of a local Bible-believing church which holds orthodox theology
Whether in the classroom, online, through student activities, or through the preparation of educational materials for Christian schools and homeschool families, applicants must be committed to providing students an excellent, world-class education from a biblical worldview that prepares them for a lifetime of service for Jesus Christ

Platform Operations & Support Manager

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Job Description

Responsibilities

Skills

and Attributes Needed to Succeed in This Role

Qualifications

Platform Operations & Support Manager

Job Description

Responsibilities

Skills

and Attributes Needed to Succeed in This Role

Qualifications