Director, Business Analytics & Operations

Business Operations & Executive Operating Rhythm

• Design and own the operating cadence for the EVP and GM, Research, and the Business Management & Strategic Programs team. This includes weekly team meetings, executive meetings, monthly business reviews, and board reporting cycles, ensuring each session is decision-ready and action-tracked.
• Serve as a senior operating partner and trusted advisor to the VP, acting as a credible proxy in cross-functional forums where the VP's perspective requires representation.
• Drive accountability across the Business Management & Strategic Programs team by maintaining a central initiative register, tracking commitments, surfacing blockers, and ensuring follow-through on strategic workstreams.
• Lead high-priority special projects on behalf of the VP, including those related to operating model design, cross-functional alignment, and transformation sequencing.
• Prepare and quality-control executive-facing materials, including board deck inputs, Research Leadership Team briefings, and EVP talking points, owning the narrative architecture to ensure coherent communication across audiences.

Business Analytics & Performance Intelligence

• Establish and own the Business Analytics function for the Business Management & Strategic Programs team, providing the data infrastructure necessary for the four strategic bets to scale.
• Define, instrument, and maintain the core KPI set across the four strategic bets and enabling tracks, replacing retrospective QBR reporting with a forward-looking pipeline accountability mechanism.
• Build integrated executive dashboards that combine pipeline, revenue, commercial signals, and operational performance data, ensuring senior leaders have constant, decision-ready visibility.
• Apply advanced analytical tools and techniques to complex business questions, including modeling revenue scenarios, identifying behavioral signals, and quantifying the impact of strategic choices with clarity and speed.
• Partner with Technology & Operations and AI & Data Analytics teams to ensure data quality, governance, and infrastructure are fit for purpose, influencing roadmap decisions where gaps exist.
• Leverage AI-augmented approaches to drive efficiency in analytics and reporting workflows, reducing preparation time, improving data integrity, and enabling faster leadership decisions.

Cross-Functional Program Leadership

• Lead a defined portfolio of cross-functional programs where the Business Management & Strategic Programs team provides connective tissue, including defining scope, assembling working teams, tracking milestones, and surfacing blockers.
• Interface with Technology & Operations, AI & Data Analytics, Legal, and Finance on behalf of the VP and EVP/GM, aligning resources, resolving dependencies, and ensuring delivery visibility without duplicating existing PMO ownership.
• Coach Research leadership team members and their direct teams through operating model shifts, new governance structures, and strategic pivots as directed.
• Support the clean transition of successfully validated initiatives into their permanent organizational home, with full documentation and handoff.

Qualifications

• Minimum 10 years of progressive experience in business operations, analytics, strategy, or a combination, ideally including a senior executive-support or business management role in a large, matrixed organization.
• Demonstrated track record supporting P&L-owning or senior executive leaders, including owning operating rhythms, cross-functional alignment, and executive communication.
• Strong analytical depth, with comfort in building financial models, dashboards, and KPI frameworks, and the ability to translate complex data into clear, decision-ready insights.
• Proven ability to build and instrument an analytics function from a limited foundation, including defining data standards and influencing data engineering teams.
• Exceptional written and verbal communication skills, with a demonstrated ability to prepare board-level materials, ghostwrite for senior executives, and adapt narrative for diverse audiences.
• High tolerance for ambiguity and a bias for action, with the ability to drive structured execution without a defined playbook.
• Experience managing complex, multi-workstream programs across functions not directly managed.

• Prior experience at a global technology or comparable professional services organization with a sophisticated business management function.
• Familiarity with academic publishing, research technology, open access models, or scientific information—or a rapid ability to develop credibility in a new domain.
• Experience leveraging AI tools to drive efficiency in operations, analytics, and reporting workflows.
• MBA or equivalent advanced degree, or commensurate professional experience.
• Track record working across time zones and cultures in a global organization.