We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what's next to power infinite possibilities for our customers, colleagues and society at large.

The Customer Success Coordinator manages the end-to-end delivery of ebooks, courseware, and content solutions for academic customers across the region. This role partners with sales, marketing, product, customer success, and technology teams, as well as external stakeholders, to ensure seamless implementation, onboarding, and support. The coordinator communicates timelines, troubleshoots issues, and looks for ways to improve customer satisfaction and product usage.