Role overview

This role offers an incredible opportunity for career growth, continuous learning, and broad experience. We are looking for new Customer Account Specialists to support our growing business and growing customers.

Responsibilities

Coordinate customer accounts and detailed job plans
Manage production schedules, order updates, and timelines
Review purchase orders and support order entry
Partner with manufacturing teams on materials and scheduling
Communicate customer expectations and project updates
Support Sales with pricing, estimates, and RFP requests
Help drive quality, accuracy, and process improvements

Requirements

2+ years of customer service or account coordination experience
Prior administrative experience in a fast-paced environment
Strong communication and follow-up skills
Ability to manage customer expectations and resolve issues
Excellent organization and attention to detail
Computer proficiency, including Microsoft Office and Google Workspace
Printing, publishing, manufacturing, or fulfillment experience preferred

Location

and Schedule

Harrisonburg, VA, USA
Address: 2347 Kratzer Road, Harrisonburg Virginia
Schedule: Monday - Friday
Hours: 7:30 AM - 4:00 PM

Compensation and Benefits

Starting Pay: $50,000 - $65,000 annually based on experience

About

the Harrisonburg Site

With a proud history dating back to 1980, our site has built a reputation for teamwork, dedication, customer focus, and community spirit. We combine decades of local legacy with the backing of an industry leader. Our team includes approximately 1,000+ employees — skilled professionals and team players. We welcome individuals from all backgrounds and experiences to apply and bring their unique perspectives to our team.

Harrisonburg is a beautiful place in the Shenandoah Valley, surrounded by mountains and rolling hills. Just 30 minutes away, you’ll find Massanutten Resort, Skyline Drive, and the Blue Ridge Parkway—perfect for hiking, scenic drives, and outdoor fun like fishing and hunting. The area also offers local vineyards, breweries, parks, bike trails, a community pool, and a children’s museum. Enjoy a variety of festivals throughout the year, such as the Rockingham County Fair, Hispanic Festival, African American Festival, International Festival, and more.

We care about our community and the environment. In Harrisonburg, we’re proud to give back by:

Joining local events like the Rockingham County Fair, Christmas Village, and a fall 5K for breast cancer
Supporting Yellow Door with toy donations and Easter baskets for kids in the UVA Hospital
Staying involved as a member of the local Chamber of Commerce

What makes Harrisonburg truly stand out? Regardless of your position, there’s always an opportunity for growth. With practical training and well-defined opportunities for advancement, your career can reach as far as your ambition allows.

A Culture of Safety and Responsibility

At Lakeside Book Company, safety is more than a rule — it’s part of who we are. We’re committed to creating a workplace where every employee, visitor, and customer feels safe. That means staying alert, looking out for one another, and making smart, safe daily choices.

Application Information

Apply via QR code or link provided in the job posting.

Please note: This job posting outlines key responsibilities and expectations for the role. Additional duties may be assigned as needed.

Customer Account Specialist

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Job Description