Role overview

This role offers an incredible opportunity for career growth, continuous learning, and broad experience. We are looking for new Customer Account Specialists to support our growing business and growing customers.

What you'll do

Coordinate customer accounts and detailed job plans
Manage production schedules, order updates, and timelines
Review purchase orders and support order entry
Partner with manufacturing teams on materials and scheduling
Communicate customer expectations and project updates
Support Sales with pricing, estimates, and RFP requests
Help drive quality, accuracy, and process improvements

What you bring

2+ years of customer service or account coordination experience
Prior administrative experience in a fast-paced environment
Strong communication and follow-up skills
Ability to manage customer expectations and resolve issues
Excellent organization and attention to detail
Computer proficiency, including Microsoft Office and Google Workspace
Printing, publishing, manufacturing, or fulfillment experience preferred

Compensation and Benefits

Starting Pay: $50,000 - $65,000 annually based on experience
Paid time off
Medical, dental, and vision benefits
401k with company match
Career growth opportunities
Employee Assistance Program
Employee appreciation & recognition programs

Logistics

Location: Appleton, WI, USA
Address: N9234 Lake Park Road, Appleton, WI 54915
Schedule: Monday - Friday
Hours: 7:30 AM - 4:00 PM

About Us

Lakeside Book Company loves books! To us, every book matters. Every word. Every page. Every hand that helped build it. Our history has shown that we are leaders and innovators. We have a team-winning culture, where all of our people have a voice. While we are old in years, we are new at heart. Come join our mission to keep the world reading.

Application Information

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Download Appleton, WI, USA

Customer Account Specialist 2

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Job Description