Credit Card Associate
Penguin Random House
- Location
- United States (Remote)
- Posted
- August 5, 2026
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Role overview
Bertelsmann is building a global network of Accounting Shared Service Centers (ASSC) to bundle and standardize the Group's accounting processes. This includes Accounting Shared Service Centers at existing Bertelsmann locations in core European countries, North America and China. Become part of the Shared Service Center organization at our Westminster (MD) location. We look forward to your application for this exciting and varied job at one of the world's largest media corporations. Join us in shaping the world of media, services and education. We offer business challenges and exciting projects in attractive work environments, as well as individual career and development opportunities. Bertelsmann operates in some 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds.
We are seeking a detail-oriented Credit Card Associate to join our team. In this role, you'll manage prepay customer accounts by processing manual credit card payments, maintaining accurate account records, resolving billing issues, and collaborating with both customers and internal teams to ensure timely account resolution.
What you'll do
- Review and process credit-held orders throughout the day.
- Process manual credit card payments while ensuring PCI compliance.
- Respond promptly and professionally to customer inquiries via phone and email.
- Investigate claims and process debit, credit, or denial adjustments as appropriate.
- Research and resolve internal and external customer account inquiries.
- Build and maintain positive customer relationships across assigned territories.
- Analyze account activity and maintain accurate customer account records.
- Perform account maintenance, including documentation for write-offs when necessary.
- Perform daily credit card reporting while utilizing multiple systems.
- Work with customers to resolve outstanding balances and account discrepancies.
- Recommend appropriate collection strategies, including payment plans, shipment holds, or other account actions.
- Escalate complex issues or potential risks to management when appropriate.
- Stay current on technology, tools, and best practices that improve efficiency and customer service.
- Assist with special projects and other responsibilities as business needs evolve.
- Why join us?
- Remote position with potential hybrid work opportunities.
- Collaborative and supportive team environment.
- Opportunities to develop your financial, analytical, and customer service skills.
- Exposure to a variety of clients and business challenges.
- Ongoing learning and professional growth opportunities.
Qualifications
- High school diploma or equivalent required.
- Previous experience with PCI Compliance, accounting, account receivable, customer service, or other related fields.
- Strong communicator with excellent verbal and written communication skills.
- Customer-focused with the ability to build positive, professional relationships.
- Highly organized and able to manage multiple priorities in a fast-paced environment.
- Comfortable making sound decisions and providing thoughtful recommendations.
- Proficient in Microsoft Excel (intermediate level) and Outlook; SAP experience is a plus.
- Skilled at tracking follow-ups, managing outstanding items, and meeting deadlines.
- Detail-oriented with strong analytical and problem-solving abilities.
- Availability to work Monday through Friday from 8:30 AM to 5:00 PM EST.
Compensation and Benefits
- The salary range for this position is $38,000-$40,000 per year.
- Additional compensation may be awarded annually contingent upon the company's results, and at the sole discretion of the company.