Client Relations Manager (Consortium)
Ingram Content Group
- Location
- Minneapolis, MN (Hybrid)
- Posted
- October 28, 2026
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Sign inJob Description
Ingram Content Group (ICG) is hiring a Client Relations Manager to join our Consortium (CBSD) team in our Minneapolis office. This is not a remote position, and this person must be based in the Minneapolis area. Hybrid schedules will be offered.
In this role, you will serve as the primary point of contact between Consortium (CBSD) and assigned client publishers. You'll lead the ongoing business relationship, liaise with the rest of the company to support the needs of the publisher, offer consultation to the publisher based on industry experience, instruct clients on policies/procedures, and counsel them in the tools available through ICG, as well as the broader industry, to maximize their success. This includes but is not limited to: production of high quality, appropriate and consistent sales materials, sales cycle timelines, relevant aspects of marketing and sales, implementing an eContent strategy, and use of print on demand.
You'll also lead meetings with client publishers and provide constructive feedback. It will be your responsibility to maintain client satisfaction exemplified by being client focused and responding with a sense of urgency.
Responsibilities
- Conduct business reviews with assigned publisher clients.
- Develop client-specific agenda and objectives; prepare appropriate reports; discuss client's current/year-to-date business; communicate changes in policy/procedure, explain benefits and requirements; discuss any concerns; and commit to a follow-up plan.
- Develop and maintain profitable and successful relationships with CBSD client publishers.
- Serve as liaison between assigned client publishers and the Ingram organization.
- Connect publisher with relevant Ingram services to support their business goals.
- Include, but not limited to, formal and informal communications, evaluating client expectations and Ingram's ability to meet those expectations, and forming strong interactions with all levels within the publisher.
- Stay abreast of client activities – sales and returns, customer trends, issues, successes, market responses, and projections for future business, etc.
- Keep Consortium and IPS team updated on material issues/developments for their publisher clients.
- Assist clients in meeting deadlines. Operate as the expert for all things pertaining to assigned clients.
Requirements
- Bachelor's degree or year-for-year directly related experience in book industry
- 4 years of book industry (distribution, sales, marketing) or client management experience
- 1 year of experience with MS Excel and Word
Preferred
Skills
- Experience working with Independent book publishers
- Ability to travel sporadically
Compensation and Benefits
- Hiring Salary Range: $65,224 - $82,466. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant's education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.
- A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
- 15 vacation days & 12 sick days accrued annually and 3 personal days
- 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
- Wellness program with access to local fitness centers for one low price
- Encouraged continued education with our tuition reimbursement program
- Financial and in-kind opportunities to engage with non-profits in your community
- Company match program for United Way donations
- Volunteer opportunities and in-kind drives for non-profits throughout the year
- Casual Dress Code
