Billing Analyst
Ingram Content Group
- Location
- La Vergne, TN
- Posted
- July 8, 2026
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Role overview
Ingram Content Group (ICG) is seeking a Billing Analyst to join our team in La Vergne, TN. In this role, you will be responsible for meticulously reviewing client account activity to identify and resolve discrepancies. You will also conduct thorough reviews of customer accounts to detect billing errors related to pricing, shipping, taxes, and other charges, collaborating with various ICG departments to pinpoint the source of disputes.
Additionally, you will examine customer files to identify unacceptable customer returns and work with other ICG departments to achieve satisfactory resolutions. Ingram Content Group (“Ingram”) is dedicated to connecting people with content in all its forms. We provide comprehensive services for publishers, retailers, libraries, and educators, making these services seamless and accessible through technology, innovation, and creativity. Our expansive global network of offices and facilities offers services including digital and physical book distribution, print-on-demand, and digital learning.
Key Responsibilities
- Monitors customer accounts for discrepancies; matches deductions to credit memos where appropriate.
- Identifies unacceptable returns and explains discrepancies to customers.
- Assists other associates with guidance on policy and procedure, dispute resolution, and the validity of discounts/pricing and other publisher-related issues.
- Prepares customer settlement proposals and presents them to customers with management approval; follows up as needed to finalize with the customer.
- Manages coop processes for assigned team.
- Prepares unacceptable returns reporting for customers.
- Assists Credit Manager or Director with associate training and oversight of workflow, including customer reporting.
- Conducts in-depth research and data analysis for targeted issues on top 5 accounts.
- Performs manual data collection and analysis for special billings and credits that cannot be processed by the regular system.
- Maintains familiarity with all aspects of A/R and billing systems.
- Develops and utilizes online and automated systems, such as Power Query, Macros, and Qlik, to improve departmental workflow and resolution of account discrepancies, and trains team members on the usage of these tools.
- Conducts audits of customer account activity for comparison to contracts.
Qualifications
- Bachelor’s degree in Accounting or a business-related field, or equivalent (4 years) of A/R related work experience.
- 1 year of Credit/collections, Accounts Receivable, or Accounts Payable experience.
- 1 year of analysis, customer settlements, or auditing experience.
- 1 year of experience training and/or coaching others.
- 1 year of experience in MS Office applications, particularly Excel, to include formulas, Macros, Power Queries, data manipulation, pivot tables, and X-lookup functions.
Compensation and Benefits
- Hiring Salary Range: $46,119 - $57,154. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including, but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.
- A highly competitive compensation package with generous benefits beginning the first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental, and Health Care FSA.
- 15 vacation days & 12 sick days accrued annually and 3 personal days.
- 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more.
- Wellness program with access to an onsite gym and basketball court for associates.
- Encouraged continued education with our tuition reimbursement program.
- Financial and in-kind opportunities to engage with non-profits in your community.
- Company match program for United Way donations.
- Volunteer opportunities and in-kind drives for non-profits throughout the year.
- Casual Dress Code.