Associate Benefits Manager

Administration & Operations

• Administer all employee benefit programs including medical, dental, vision, life insurance, disability, retirement, and voluntary benefits.
• Own day-to-day benefits operations including enrollment processing, life event changes, terminations, payroll deductions, and ongoing operational support.
• Administer Canadian employee benefits programs in coordination with local requirements.
• Maintain accurate and organized benefits records and ensure data integrity across all HR systems.

• Serve as the primary point of contact for all employee benefits questions and concerns.
• Provide clear guidance on benefits eligibility, enrollment options, plan details, and qualifying life events.
• Conduct benefits orientations and enrollment meetings for new employees and during annual open enrollment.
• Prepare and distribute comprehensive benefits communications, plan summaries, quick reference guides, and enrollment materials.
• Resolve benefits issues and disputes in a timely and professional manner.

• Act as the main liaison between Macmillan Learning and all benefits carriers, vendors, and third-party administrators.
• Bridge communication and coordination between our internal shared services team and external benefits partners.
• Serve as the primary day-to-day contact for benefits carriers, brokers, vendors, and third-party administrators, ensuring timely issue resolution and effective operational partnership.
• Coordinate with vendors on billing, eligibility issues, claims processing, and plan updates.

• Direct employees and managers to appropriate third-party administrators for FMLA, disability, and other leaves of absence.
• Track and maintain organized records of all leave requests and accommodations in compliance with legal requirements.
• Provide guidance and coordinate accommodations for employees with disabilities, ensuring compliance with ADA and applicable laws.
• Manage the return-to-work process for employees on leave, including communication with employees and managers.
• Stay current on federal and state leave and accommodation laws (FMLA, ADA, workers' compensation) and ensure company compliance.

Qualifications

• Bachelor's Degree.
• 3+ years of experience in benefits administration, with a focus on leaves of absence and accommodations.
• Strong understanding of federal and state benefits-related laws including FMLA, HIPAA, ADA, COBRA, and ERISA.
• Demonstrated ability to independently administer complex benefits programs while delivering exceptional employee support and maintaining regulatory compliance.
• Excellent attention to detail with strong organizational and record-keeping abilities.
• Strong communication and interpersonal skills, with the ability to assist employees at all levels, managers, and external partners.
• Ability to handle sensitive and confidential information with discretion and maintain strict confidentiality.
• Comfortable managing multiple priorities in a fast-paced environment while maintaining accuracy and responsiveness.

• Experience administering Canadian benefits programs.
• Proficiency with Google Workspace.
• Experience working with benefits brokers and consulting vendors.
• Experience working with a hybrid disbursed workforce.
• Comfort using AI-powered productivity tools to streamline documentation, employee communications, research, or administrative workflows while maintaining data privacy and confidentiality.

• Salary: $75,000 - $85,000 / year.
• Exemption Status: Exempt
• Regular full-time and qualifying part-time employees and their dependents are eligible for Macmillan benefits, effective on the employee’s date of hire.
• Macmillan also offers health benefits coverage to qualifying same-sex and opposite-sex domestic partners (may require additional documentation) of active employees.
• Competitive pay and bonus plan.
• Generous Health Benefits (Medical, Dental, Vision).
• Contributions to your 401k retirement account through Fidelity.
• Generous paid time off, sick time, discretionary days, and paid holidays (International Day for the Elimination of Racial Discrimination, Juneteenth, Indigenous People's Day, and more!).
• Employee Assistance Program.
• Education Assistance Program.
• 100% employer-paid life and AD&D insurance.
• And much more!

• Must be able to multi-task, concentrate in an open office work environment, and to travel occasionally.
• Must be able to work more than 40 hours per week as needed.
• This is a hybrid position that requires being in the Austin office 2-3 days per week.