Account Representative I

• Mail, fax, and email invoices to customers as requested.
• Take inbound phone calls to assist customers with complaints, inquiries, requests, and taking payments.
• Make outbound phone calls to a provided list of customers who have a payment due or are past due, serving as the main point of contact for assigned customers.
• Note accounts with payment status and customer interaction.
• Assist with credits, refunds, invoice adjustments, prepare Journal Vouchers, payment affidavits, payment research, and account reconciliation.
• Maintain strict confidentiality at all times due to privileged information and customer data.
• Remain calm and polite in stressful situations.
• Collaborate with the Management Team to serve customers effectively and escalate issues as needed for collection efforts or account resolution.

• Computer experience with Microsoft Excel, Word, and Outlook required.
• Customer Service and/or Accounts Receivable experience preferred.
• Excellent verbal & written communication skills.
• Strong organizational and multitasking abilities.
• Previous experience assigning priorities, meeting deadlines, utilizing sound decision-making methodology, and being goal-driven with the ability to work under pressure.
• Experience with a multi-line phone system.
• Adaptable to change.
• Proficient working independently and as part of a team.
• Flexible and willing to work in a changing environment.
• Abide by strict Payment Card Industry (PCI) compliance and security guidelines.
• Overtime as needed and other duties as assigned.

Time Type: Full time

• Annual Salary: $17.25 - $18.25