Role overview

This position requires you to be in the Greater Cleveland, OH Area. We are presently in a hybrid schedule, 2 days on campus and 3 days WFH.

Help connect great content with the people who love it. At OverDrive, we believe reading can change the world and our Content Partnerships team plays an important role in making sure great digital content gets where it needs to go. We’re looking for an Account Coordinator who is organized, curious, collaborative, and excited to be part of that process. In this role, you’ll help support our publisher and content supplier relationships while keeping the operational side of the business running smoothly.

Responsibilities

Managing and responding to publisher and supplier inquiries, routing opportunities, and supporting onboarding and content requests.
Working in Salesforce to create and maintain account records, set up suppliers, update opportunities, and keep information accurate.
Researching potential publishers and suppliers and helping determine which opportunities may be a good fit for OverDrive.
Supporting content transfers, special programs, internal requests, and team projects.
Preparing reports, presentations, meeting materials, notes, and executive summaries.
Helping coordinate a few of our industry trade shows we attend each year, including schedules, publisher meetings, reports, and event logistics.

What makes you a great fit

You’re someone who enjoys bringing order to moving parts.
You are a natural communicator who knows how to keep people informed, pay attention to details, ask good questions, and aren’t afraid to dig in and find an answer.
You can juggle multiple priorities, learn new systems quickly, and enjoy working with both internal teams and external partners.

Qualifications

A Bachelor’s Degree or equivalent experience is preferred.
Experience in areas such as customer service, communications, project coordination, digital media, or administrative support.
Familiarity with Salesforce or other business systems is a plus.
Strong organizational skills, curiosity, attention to detail, and an eagerness to learn are just as important.

Why OverDrive

You’ll join a collaborative team doing meaningful work that brings together books, technology, libraries, schools, publishers, and readers. At OverDrive, we’re looking for people who want to learn, contribute, and help us change the world together. Ready to be part of the story?

Application Information

Apply below and tell us what inspires you about OverDrive and why you think you are perfect for our team.

Account Coordinator

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Job Description